What is VoIP?

VoIP (Voice over Internet Protocol) is the ability of an IP network to carry telephone voice signals as IP packets. VoIP enables a router to transmit telephone calls and faxes over the Internet with no loss in functionality, reliability, or voice quality and inject them into the traditional phone network.

What devices can use VoIP?

VoIP is not just limited to being used with Soft phones on your computer. Any handset, mobile or PDA can be used as a VoIP Phone. In addition fax machines can also use VoIP to send data.

Who can use VoIP to make calls?

Anyone! VoIP is now available to everyone. Anyone can setup a VoIP account with VOIPWA and start making calls instantly through your Broadband connection.

Can I call any phone using VoIP?

Yes. Many people believe you need to have VoIP to be able to make and receive VoIP calls. The way you call using VoIP is no different than using a Traditional phone.

What speed internet connection do I need to make VoIP calls?

This depends on the users needs and situation. We recommended a connection speed of 512mb/512mb for using VoIP and Internet Access in tandem. However for a Pure VoIP service with 1 line and no Internet access usage a 256mb/256mb connection will be quiet capable.

Why are calls so much cheaper?

VoIP calls are cheaper due to the amount of data sent over the Internet infrastructure. You only need to pay for a call once your voice data connects to the traditional system. You can call another VOIPWA customer in another part of the world for free because your voice data never leaves our secure stream around the world.

What is the difference between VoIP and Skype?

Skype relies on a web based application suited only to Computers and PDA's. VoIP supports any type of communication device. VoIP also has the option of providing you with your own personal land line number which you are able to make calls through where Skype only gives you a Skype specific number.

What is VOIPWA?

VOIPWA (VoIP World Access) provides customers worldwide with VoIP services. VOIPWA is an Australian owned and operated telecommunications provider. VOIPWA uses Broadband internet connections to allow calls to be made world wide at low call rates.

Do I need any special equipment to make calls?

Most setups will not require extra equipment although some will. If you wish to use a soft phone to make your calls you will only require a Headset. However to make calls through a traditional telephone a VOIPWA gateway box will need to be purchased. alternatively you can purchase a new VoIP enabled phone through VOIPWA's Online Shop.

What are the benefits of joining VOIPWA?

The main benefit of VOIPWA is the cheap call Rates and free calls. You will be able to call anyone with a VOIPWA number for free! Calls to land lines and mobiles both local, interstate and national are noticeably cheaper then standard calls.

Do I need a computer to make calls?

No. As long as you have an active broadband connection you will be able to make and receive calls.

Why should i join with VOIPWA and not another VoIP Provider?

VOIPWA has been providing business users with critical telecommunication services for the past 2 years. VOIPWA's team has the experience and knowledge to provide the highest quality of service. VOIPWA's call rates are among the cheapest in Australia and voice quality is second to none.

What are the monthly costs?

VOIPWA incurs no monthly costs. Only a one time low setup fee. Through the use of our prepaid system, you only pay for what you use.

How do I report a fault with my services?

You are able to call our support line 24/7 for emergencies or use our contact form located on our web site.

I can only call VOIPWA Customers, what's wrong?

You may be out of prepaid credit. Log into your account and check if you have enough credit to make calls. If you do have credit and still cannot make calls you can fill in a report form and we will look at your problem.

What do I do if I keep getting disconnected from calls?

Check your internet connection. If you are downloading a large file at a high speed at the time of a call, dropouts may occur. To ensure this doesn't happen use a QoS enabled router to adjust quality settings. If this does not solve the problem the fill in a report form and send it to us.

My power went out and now I cant make calls, how do I fix it?

Once your power has been switched back on ensure that your equipment has power. If your equipment has power but you can still not receive calls they may need a reboot. Simply unplug the power at the back of the unit, wait 5 seconds and reconnect the power.

How can I stop my calls from being "choppy"?

If you are getting choppy calls you may need to upgrade your internet connection or equipment. We recommend the use of a 512mb/512mb broadband connection or higher. Also using old routers or switches may cause lag which results in "choppy" voice quality.